Terms of service

We are pleased that you use hinterland.camp. Please read these Terms of Use carefully, as they contain important information about contractual rights and obligations. By registering and/or making a booking on the hinterland.camp Platform (as defined below), you agree to these Terms of Use. These Terms of Use form part of the legally binding user agreement between you and hinterland camp GmbH, Susannenstr. 21a, 20357 Hamburg, Germany.

You can find information about the processing of personal data and your data protection rights in our Privacy Policy: https://hinterland.camp/privacy. Where consent is required for individual processing activities, it will be obtained separately.

Definitions
Description of Services
Registration and Use of the Platform
Booking, Payment and Fees
Cancellation Policies
Information on Compliance with Laws, Regulations and Third-Party Rights
Liability
Termination of the Agreement
Final Provisions

1. Definitions

HINTERLAND: hinterland camp GmbH, Susannenstr. 21a, 20357 Hamburg (also referred to below as “us” or “we”)

Platform: the online marketplace made available through the Website or the App

Website: the internet website and all of its subpages

App: the application for mobile devices

Users: natural persons over the age of 18 with full legal capacity who have registered on the Platform to use it as Hosts and/or Guests

Host: a User who posts one or more Listings to offer a Pitch or Accommodation for rent and allow Guests to spend time and stay overnight there

Guest: a User who rents a Pitch or Accommodation from a Host on the Platform and spends time and stays overnight there

Listing: an entry on the Platform in which a Pitch or Accommodation is described and offered for booking and rental

Pitch: a space for a tent, motorhome or caravan that is offered for rent and can be booked

Accommodation: accommodation in an outdoor setting (e.g. a cabin, treehouse or glamping accommodation) that is offered for rent and can be booked

Extras: additional paid services or goods that a Host offers in connection with their Listing in addition to the rental of a Pitch or Accommodation (e.g. firewood, drinking water, use of a sauna or canoe hire). Extras can only be selected during the booking process before the booking is completed and must be associated with the booked Listing from the same Host. Separate additional bookings of Extras during a stay that is already in progress are not currently offered.

Individual Offer: an offer prepared by the Host at a Guest’s request with an individually determined price and scope of services, which may differ from the terms specified in the Listing. It is valid only for the requested period and the requesting Guest.

2. Description of Services

2.1. Functions and Services of the Platform

The HINTERLAND Platform is an online marketplace that enables registered Users to (1) create and publish Listings as Hosts, offering and renting out Pitches and Accommodation in outdoor settings for overnight stays and spending time, (2) communicate with other Users and (3) enter into booking agreements between Hosts and Guests for the Pitches, Accommodation and Extras offered.

2.2. HINTERLAND as an Intermediary Platform

As the operator of the Platform, HINTERLAND is neither the owner, seller, reseller nor provider of the Pitches and Accommodation offered in Listings, nor does HINTERLAND act as a tour operator or travel agent. HINTERLAND is likewise not the provider, seller, lessor or lender of the services and goods offered as Extras. When Users make or accept a booking, they enter into an agreement directly with one another. HINTERLAND is not and does not become a party to or otherwise involved in the contractual relationship between Users, and is neither a real estate agent nor an insurance company. HINTERLAND does not act in any capacity as a representative of any particular User.

2.3. Responsibility for Listings and Services Offered

HINTERLAND does not control or guarantee (1) the existence, quality, safety, suitability or legality of the Pitches, Accommodation and Extras offered in Listings, (2) the correctness or accuracy of descriptions and photographs in Listings, ratings, reviews or other User content, or (3) the conduct or ability to perform of any User or third party. Hosts are solely responsible for their Listings, the Pitches, Accommodation and Extras offered in them, and the provision of all associated services.

2.4. Communication and Interaction between Users

Users are responsible for their communication and interaction with other Users. HINTERLAND is entitled to review messages exchanged through the Platform to the extent necessary using rule-based procedures and automated systems, including artificial intelligence. This serves to enforce these Terms of Use, detect and prevent abuse, spam and fraud, particularly circumvention of the booking process and service fees, and identify content that is unlawful or violates these Terms of Use. For this purpose, messages and the portions of the previous conversation necessary to assess them may be analysed. HINTERLAND may also use external technical service providers for this purpose.

Where there are specific indications of unlawful content or violations of these Terms of Use, HINTERLAND may, taking into account the interests of the Users concerned, mask or hide individual messages or parts of them, or restrict their transmission. These measures may also be automated. They must be proportionate to the circumstances; in particular, account must be taken of any exchange of contact details that is permitted and necessary to carry out a booking.

To the extent necessary for the purposes stated above or to handle support requests and complaints, authorised HINTERLAND employees may access and review the messages concerned and the necessary conversational context. Affected Users may contact support to request a review of a restriction and may require a review by an employee. Details of the processing of personal data are provided in the Privacy Policy.

2.5. Use of and Rights to Published Content

To promote the HINTERLAND Platform and increase the visibility of Listings to potential Guests, Listings and other User content may be displayed on other websites, in applications, in emails, and in online and offline advertisements. The User agrees to this and grants HINTERLAND a licence, unrestricted in territory, duration and scope, to use the Listings for advertising purposes (including the images and text they contain, collectively referred to as “Content”). The User warrants that they hold all rights to the Content and that the Content is free of third-party rights. The User will provide HINTERLAND with evidence of their rights to the Content upon first request. The User also warrants that the Content is not unlawful, misleading, discriminatory or otherwise objectionable (e.g. through depictions of violence, nudity, sexual acts, or unconstitutional or prohibited symbols).

2.6. Availability and Technical Maintenance

HINTERLAND may temporarily restrict the availability of the HINTERLAND Platform where necessary for technical reasons for the purposes of maintenance, renewal (“updates”) or technical improvements.

2.7. Third-Party Links and Offerings

The HINTERLAND Platform may contain links to third-party websites and resources. Such third-party services may be subject to different terms of use and privacy policies. HINTERLAND is not responsible for the availability or accuracy of such third-party services, nor for any content, products or services offered through them.

2.8. Scope of HINTERLAND’s Services

HINTERLAND’s responsibilities are limited exclusively to (1) providing the Platform as described above and (2) supporting the Host with payment processing. HINTERLAND does not act as a payment service provider in this context.

2.9. AI-Powered Features

HINTERLAND provides features on the Platform that are based on artificial intelligence systems; these include, in particular, the “Howdy” assistant. Users are informed before the interaction begins that they are interacting with an AI system. The responses and content generated may be incomplete, outdated or inaccurate and, in particular, do not constitute legal, tax, safety or other professional advice. HINTERLAND provides no warranty as to their accuracy. Only the information in the respective Listing and these Terms of Use are authoritative.

2.10. Automated Procedures and Use of Artificial Intelligence

HINTERLAND also uses automated procedures, including AI-powered systems, to support the operation of the Platform, particularly for fraud prevention, content moderation and quality assurance. HINTERLAND does not make decisions based solely on automated processing that produce legal effects concerning the User or similarly significantly affect them, unless this is expressly stated and permitted by law. Details of the processing of personal data are provided in the Privacy Policy.

3. Registration and Use of the Platform

3.1. Registration and User Account Information

A User account must be created to access and use certain features of the HINTERLAND Platform. The information provided during registration must be correct, current and complete, and must be kept up to date at all times. If you register a User account for a company, partnership or legal entity, you warrant that you are authorised to represent and legally bind that organisation.

3.2. Technical Requirements for Use

The User is solely responsible for the hardware and software required to access and use the Platform.

3.3. Rights to Use the Platform

HINTERLAND grants limited, non-exclusive and non-transferable access for personal use of the Platform for the purpose described above. Any other use of the Platform is strictly prohibited and constitutes a breach of contract.

3.4. Suspension and Deletion of User Accounts and Listings

HINTERLAND reserves the right, at its sole discretion, to deactivate, suspend or permanently delete User accounts and Listings.

3.5. Users’ Legal and Tax Obligations

Users are solely responsible for complying with or fulfilling all laws, rules, regulations and tax obligations applicable to their use of the HINTERLAND Platform.

3.6. Prohibited Uses and Conduct

Users of the Platform are prohibited from doing any of the following or assisting others in doing so:

Violating or circumventing applicable laws, regulations or these Terms of Use.
Discriminating against or harassing anyone on the basis of national origin, religion, sex, gender identity, physical or mental disability, health status, marital status, age or sexual orientation, or otherwise engaging in violent, harmful, abusive or disruptive behaviour; in this context, publishing content that is unlawful, misleading, discriminatory or otherwise objectionable is also prohibited (e.g. through depictions of violence, nudity, sexual acts, or unconstitutional or prohibited symbols). HINTERLAND reserves the right to delete or hide such depictions at its sole discretion.
Infringing or impairing the rights of others or causing harm to another person.
Offering, as a Host, a Pitch or Accommodation that they do not own or for which they do not have permission to offer it on the Platform or make it available to Guests.
Making a booking for another person without using the Pitch or Accommodation themselves (unless expressly authorised by HINTERLAND).
Using the HINTERLAND Platform to request, make or accept a booking outside the Platform in order to circumvent service fees or for any other reason—in particular by exchanging personal contact information such as telephone numbers, email addresses, URLs or social media accounts.
Engaging in self-promotion in Listings to enable Guests to contact the Host directly outside the HINTERLAND Platform. In particular, but without limitation, references to the Host’s own websites, the display of contact details, the inclusion of precise location information (address details), the use of uniquely identifying titles or proper names, and references to other external portals are prohibited. The foregoing is not permitted in Listing text, images or any other context. HINTERLAND reserves the right to hide these details and this information.
Requesting, accepting or making payments for bookings and Extras outside the HINTERLAND Platform.
Providing false information when registering a User account or describing Listings, creating entirely fictitious User accounts or creating false Listings.
Contacting another User for any purpose other than to ask a question about a booking, a Listing or that User’s use of the Platform; in particular, soliciting a User for third-party services, applications or websites without HINTERLAND’s prior written permission is prohibited.
Using the Platform as a direct competitor of HINTERLAND or as such a competitor’s sales partner to distribute their own advertising. A violation is subject to a contractual penalty of EUR 10,000. HINTERLAND reserves the right to take further legal action.
Using the HINTERLAND Platform, its content or User content for commercial or other purposes not expressly permitted by these Terms of Use.
Copying, storing or otherwise using information about Users, including personal data, where this is incompatible with these Terms of Use or our Privacy Policy or otherwise infringes the data protection rights of Users or third parties.
Harming or impairing the “HINTERLAND” or “HINTERLAND Camp” brands in any way, e.g. through unauthorised use of the logo or Content, the registration and/or use of the names “HINTERLAND”, “HINTERLAND Camp” or derivative terms in domain names, trade names, trademarks or other source identifiers, or the registration and/or use of domain names, trade names, trademarks or other source identifiers that imitate or are confusingly similar to HINTERLAND’s domains, trademarks, slogans, advertising campaigns or other Content.
Using, displaying or reproducing the HINTERLAND Platform, any individual element of it, other protected information, or the layout and design of Platform pages without HINTERLAND’s express written permission.
Using the HINTERLAND Platform in connection with the distribution of unsolicited commercial messages (“spam”).
Using robots, spiders, crawlers, scrapers or other automated means or processes to access the HINTERLAND Platform, retrieve data or other content from it, or otherwise interact with it.
Circumventing, disabling, interfering with, decrypting or otherwise undermining technical measures used by HINTERLAND, a service provider engaged by HINTERLAND or a third party to protect the HINTERLAND Platform.
Taking actions that actually or potentially damage or negatively affect the performance or proper functioning of the HINTERLAND Platform.
Attempting to decrypt, decompile, disassemble or reverse engineer the software used to operate the HINTERLAND Platform.

3.7. Intended Use of the Platform

Users agree to use the HINTERLAND Platform in accordance with its intended business purpose, applicable legal provisions and these Terms of Use. Any misuse or attempted misuse may result in criminal prosecution and/or civil proceedings.

3.8. Reviews

(1) Guests and Hosts may review each other within 14 days after the end of the stay. If both reviews have been submitted, they are published simultaneously. If only one review has been submitted, it is published after the 14-day period has expired.

(2) Reviews must be based on a stay that actually took place and relate to the booked Pitch, Accommodation, a booked Extra, the people involved or the associated experiences during the stay. This also includes communication in connection with the stay. Reviews relating exclusively to communication before the stay, the booking process or an arrival that did not take place are not permitted as reviews of a stay.

(3) Negative and critical reviews remain published provided they relate to personal experiences and have an identifiable connection to the booked offering. This also applies to subjective assessments. A review will not be removed solely because it is negative or the Host disagrees with it.

(4) HINTERLAND removes a review if it:

a) contains personal insults or derogatory or hurtful statements that go beyond criticism of the matter at hand;
b) contains threats, discrimination, hate speech or sexual harassment, regardless of its connection to the booking;
c) contains personal data or external links that are not permitted;
d) is not based on a personal experience in connection with a booking, or has been fabricated or manipulated;
e) was submitted in exchange for an agreed benefit, particularly where a refund, discount or other advantage is made conditional on submitting a review or on particular review content;
f) violates applicable law, particularly by containing unlawful factual assertions about third parties;
g) contains images or other visual content that have no identifiable connection to the booked offering or the stay, or that infringe the rights or privacy of third parties. This includes, in particular, screenshots of private conversations and images of identifiable persons whose publication is not permitted.

An agreement between Guest and Host or a refund does not, in itself, create an entitlement to removal. A mere assertion that a review is false or inappropriate likewise does not create an entitlement to removal.

If images or other visual content contain personal information or location details that disclose private places of stay deserving protection, HINTERLAND may remove or obscure the content concerned, for example by redacting sensitive location information. Section 3.6 applies accordingly. The remainder of the review is unaffected.

(5) Guests and Hosts may reply publicly to each other’s reviews. The reply is displayed below the review and may be edited subsequently. Public replies must also remain factual and must not contain unlawful or otherwise prohibited content.

(6) An examination of a published review may be requested where there are specific indications of a violation of paragraph (4). Before removal, the author is given an opportunity to comment insofar as this is appropriate and legally required in the individual case. In urgent cases, particularly where there are specific indications of seriously unlawful content, HINTERLAND may temporarily hide a review from public view until the review process is complete. HINTERLAND communicates its decision and reasons in text form unless legal grounds prevent this. Statutory reporting and redress procedures remain unaffected.

(7) The content of published reviews cannot be changed.

(8) The author may delete a review themselves within 30 days of publication. This also applies while a review procedure is in progress; the request for review becomes moot in respect of that review. After the 30-day period has expired, the author can no longer delete it themselves. The author cannot resubmit a deleted review themselves. At the author’s express request, support may re-enter and publish it, provided its connection to the original stay can be established. Republication restarts the period during which the author may delete the review themselves.

(9) In the event of disagreements about a stay, Guests and Hosts are encouraged to seek a direct resolution first. HINTERLAND does not decide on the substantive merits of private disputes between Guests and Hosts. The examination of reported reviews under paragraph (6), Sections 4.9, 4.17 and 5.5, and HINTERLAND’s statutory reporting, review and redress obligations remain unaffected.

Statutory rights to report content and lodge complaints remain unaffected.

4. Booking, Payment and Fees

4.1. Currency and Payment Transactions

Every payment or other financial transaction is made exclusively in euros.

4.2. Setting the Nightly Rate

The rental price per night is set by the Host. For Accommodation, the Host may also set a cleaning fee.

4.3. Service Fees and Booking Costs

For each binding booking of a Pitch, HINTERLAND receives a service fee of 20% of the rental price for all nights booked, plus a base fee of EUR 2.00 per night (including VAT). The service fee is borne by the Guest.

By way of exception, a base fee of EUR 2.00 per offer applies to an Individual Offer. The total price calculated for the Individual Offer is displayed before it is accepted. Extras selected in addition continue to be calculated separately in accordance with Section 4.13.

For Accommodation such as cabins, tiny houses and similar options, HINTERLAND receives, for each binding booking, a service fee of 15% of the rental price for all nights booked, plus a base fee of EUR 2.00 per night (including VAT). The service fee is borne by the Guest.

For Extras, HINTERLAND receives a service fee of 20% of the price set by the Host (including VAT). The service fee is borne by the Guest and added to the Host’s price. No base fee applies to Extras.

Section 4.13 applies to the calculation and rounding of all the amounts above, supplemented by Section 4.16 for Extras.

4.4. Formation of a Binding Booking

A binding booking may be formed as follows:

a) Binding booking request by the Guest (offer by the Guest): If the Host accepts a binding booking request from the Guest, the agreement is formed upon the Host’s acceptance. The Guest may withdraw a binding booking request as long as the Host has not yet accepted it.

b) Binding “Instant Booking” offer (offer by the Host): If the Host supports and offers instant bookings, the Guest may make a binding booking directly. The agreement is formed when the Guest makes the booking. The Host may withdraw from the agreement within 24 hours after the Guest makes the booking.

c) Individual Offer (offer by the Host): At a Guest’s request, the Host may make an Individual Offer to that Guest. The agreement is formed upon acceptance by the Guest. The Host may withdraw their offer as long as the Guest has not yet accepted it. Cancellations are subject to the terms specified in the Listing.

4.5. Payment Processing through Stripe

Payments are processed exclusively through the external payment service provider Stripe Payments Europe, Ltd. (“Stripe”). Guests enter their payment details into an input form provided by the payment service provider Stripe and agree that Stripe may charge the rental price and service fees due for the booking to the selected payment method. HINTERLAND does not act as a payment service provider, and payments are processed solely through Stripe. Users undertake to use only credit cards or other payment methods that they are fully authorised to use. The terms of use for credit cards and other payment methods are governed exclusively by their respective providers and determine the applicable rights and obligations.

4.6. Stripe Account and Hosts’ Obligations

To process bookings, Hosts create a Stripe account in advance so that they can receive payments for bookings. Stripe’s Terms of Service (https://stripe.com/de/ssa) and the Stripe Connected Account Agreement (https://stripe.com/de/connect-account/legal) apply, both of which may be amended by Stripe. Hosts agree to these Stripe terms and are required to provide Stripe with accurate and complete information.

4.7. Formation of the Agreement between Guest and Host

When a booking is formed through acceptance of a binding booking request, an instant booking or acceptance of an Individual Offer, the Host and Guest enter into a legally binding agreement and are required to provide the agreed services.

4.8. Legal Basis of the Stay

A booking constitutes a limited right granted by the Host to the Guest to enter, spend time and stay overnight on a Pitch or in Accommodation for the duration of the stay. During this period, the Host remains entitled to enter the Pitch or Accommodation in accordance with applicable law and the agreements with the Guest. Unless otherwise provided in these Terms of Use, the agreement between Guest and Host is governed by the statutory provisions of tenancy law (Sections 535 et seq. of the German Civil Code, BGB).

4.9. Reporting Complaints

Guests are required to report serious complaints to HINTERLAND by email ([email protected]) within 24 hours of arrival and to provide precise information or evidence (e.g. photographs or videos) of the circumstances giving rise to the complaint. If a complaint is justified, payment of the rental price to the Host under Section 4.10 may be withheld. Non-provision of booked Extras is instead governed by Section 4.17.

4.10. Payment of the Rental Price to Hosts

Payment of the rental price to the Host’s bank account is initiated 4 days after the Guest’s arrival date, but no earlier than 2 days after payment by the Guest. Payment is initiated without further notice provided that no complaint under Section 4.9 has been received by the times specified above. Any additional charges imposed by the Host’s bank are borne by the Host.

4.11. Changes to Fees and Payment Processing

HINTERLAND reserves the right to change fees, payment processing and billing arrangements, and to switch payment service providers, at any time. HINTERLAND will inform Users of this by email.

4.12. Exclusion of the Statutory Right of Withdrawal

There is no right of withdrawal under Section 312g(2), no. 9 of the German Civil Code (BGB), as the agreements concerned are of the following types: agreements for the provision of services relating to accommodation for purposes other than residential use, the transport of goods, motor vehicle rental, the supply of food and drink, and the provision of other services relating to leisure activities, where the agreement provides for a specific date or period of performance.

4.13. Calculation and Rounding

All amounts are stated in euros. For regular bookings, the price for each night and each booked Pitch is calculated from the Host’s price plus the percentage surcharge under Section 4.3 and rounded to the nearest whole euro. The base fee under Section 4.3 is then added. The calculated nightly prices for all nights and Pitches booked are added together.

The cleaning fee, including the surcharge applicable to the Accommodation, is rounded separately to the nearest whole euro. The total price of the selected Extras, including the respective surcharge, is also rounded separately to the nearest whole euro. Amounts of EUR 0.50 or more are rounded up; amounts below EUR 0.50 are rounded down.

Rounding does not reduce the Host’s agreed share. Different agreements concerning promotions, Host compensation and cancellations remain unaffected. Discounts granted subsequently may result in the amount payable by the Guest including cents.

The full total amount is displayed to the Guest before the booking is completed. Section 4.3 also applies to Individual Offers.

If only part of the total amount is refunded, the refund amount depends on the reason for the refund and the relevant provisions of these Terms of Use. Where a goodwill refund is agreed, the refund percentage is determined by reference to the Host’s share in accordance with Section 5.2.

Partial refunds are calculated to the cent. If a refund is allocated across multiple payment portions, it is allocated proportionately; any calculated fraction of a cent is rounded up to the next cent for each payment portion.

4.14. Extras: Price and Booking

Hosts may offer Extras in their Listings. The Host sets the price of each Extra; this is a final price including any applicable statutory VAT. Extras can only be selected during the booking process before the booking is completed and must be associated with the booked Listing from the same Host. Extras are booked and billed exclusively through the Platform. A Guest becomes entitled to the provision of an Extra only when it has been booked on a binding basis. Separate additional bookings of Extras during a stay that is already in progress are not offered.

4.15. Contractual Relationship for Extras

The agreement for an Extra is entered into exclusively between Guest and Host. HINTERLAND does not become a party to the agreement. Sections 2.2, 2.3, 4.7, 7.6 and 7.8 apply to Extras accordingly.

4.16. Service Fee on Extras

HINTERLAND charges the 20% surcharge under Section 4.3 for Extras. No additional base fee applies to Extras. The service fee is shown separately to the Guest before the booking is completed. Extras selected with a booking are billed together with that booking. The individual amounts are calculated separately under Section 4.13 and then combined into a single amount payable.

4.17. Payment, Payout and Non-Provision of Extras

Sections 4.5, 4.6 and 4.10 apply accordingly to payment and payout for Extras.

If the Host does not provide a booked Extra, the Guest or Host should inform HINTERLAND by email at [email protected], preferably within 72 hours after departure. The Host is required to report any known non-provision without undue delay. The notification should include the booking number, the Extra concerned, the quantity and the information required for the assessment.

Where non-provision is established, the Host refunds the Host’s price actually payable for the Extra that was not provided. HINTERLAND refunds the service fee actually paid that is attributable to that Extra. Discounts, refunds already made and promotional agreements must be taken into account. The Host and HINTERLAND may make the refunds separately.

Users cannot currently reverse individual Extras themselves through the booking function; such requests are handled by support. Other partial refunds provided for in these Terms of Use remain possible.

The 72-hour timeframe is intended to facilitate prompt handling. It does not automatically exclude statutory claims against the Host or HINTERLAND.

5. Cancellation Policies

5.1. Cancellation and Refunds for Bookings

If a Guest wishes to cancel a booking before the stay has taken place, the cancellation policy stated in the Listing applies. Regardless of that policy, the Guest always receives a full refund if they cancel within 48 hours of booking and at least one day remains before arrival.

5.2. Cancellation Options and Refund Deadlines

HINTERLAND offers the following cancellation policies:

Flexible: The Guest may cancel up to 1 day before arrival (12:00 noon) and receive a refund of the full booking amount, including HINTERLAND service fees.
Relaxed: The Guest may cancel up to 10 days before arrival and receive a refund of the full booking amount, including HINTERLAND service fees.
Moderate: The Guest may cancel up to 30 days before arrival and receive a refund of the full booking amount, including HINTERLAND service fees.

Once the applicable deadline has passed, there is no entitlement to a refund. At the Guest’s request, the Host may voluntarily grant a full or partial refund of the rental price received by the Host. HINTERLAND’s service fee is not refunded in this case.

5.3. Reversing a Payment Does Not Cancel a Booking

A reversal through a credit card or PayPal, or a return of a SEPA direct debit (chargeback), does not constitute cancellation of the booking. An effective cancellation is governed exclusively by the cancellation policies under Sections 5.1 and 5.2.

To the extent that HINTERLAND demonstrably incurs costs due to a chargeback or returned direct debit for which the Guest is responsible, and HINTERLAND may lawfully pass those costs on to the Guest, HINTERLAND may require the Guest to reimburse them. Such costs are limited to the amounts actually incurred and recoverable.

5.4. Cancellation of Extras

If a booking is cancelled, the Extras selected for that booking are automatically cancelled as well. Their refund is subject to the same conditions as the booking under Sections 5.1 and 5.2.

5.5. Cancellation by the Host

Hosts cannot cancel a booking that has become binding. The right to withdraw from instant bookings under Section 4.4 b) and rights to terminate for good cause remain unaffected.

If a Host cancels a confirmed booking without a valid reason and outside the applicable cancellation period, the Guest receives a refund of the full booking amount, including service fees, by way of exception to Section 5.2. In this case, HINTERLAND charges the Host the service fee that would have been incurred and borne by the Guest had the booking gone ahead. The charge is invoiced afterwards. HINTERLAND may offset the outstanding invoice amount against future payouts to the Host. The Host retains the right to prove that HINTERLAND suffered no loss or a substantially lower loss.

A valid reason exists in particular in the event of force majeure, an official prohibition on the use of the Pitch or Accommodation, or other circumstances for which the Host is not responsible and which make it unreasonable to require the Host to provide the service. The Host must inform HINTERLAND of the reason without undue delay and provide evidence upon request.

6. Information on Compliance with Laws, Regulations and Third-Party Rights

6.1. Hosts’ Review of Applicable Regulations

Hosts are requested to familiarise themselves with locally applicable laws and regulations before creating a Listing on the HINTERLAND Platform.

6.2. Permits and Legal Requirements for Offerings

Hosts, Pitches and Accommodation are subject to laws and regulations at various levels (e.g. federal, state, city and municipal levels) that may affect and restrict the freedom to rent out Pitches and Accommodation to paying Guests on a short-term basis. In some areas, an official permit or licence must be obtained before public Listings can be created and Guests received. Express prohibitions may also apply, violations of which may result in fines or other penalties.

6.3. Hosts’ Assurance of Legality

Hosts warrant that the booking and use by Guests of the Pitches and Accommodation they list (1) do not infringe any applicable third-party rights, (2) comply with all applicable laws, regulations and tax requirements, and (3) are covered by all necessary permits or licences. This expressly also applies to any Extras offered, particularly with regard to requirements under trade, hygiene, water and navigation law and their correct treatment for VAT purposes.

6.4. Hosts’ Own Responsibility

Hosts are solely responsible for complying with all laws and regulations referred to in Section 6.3 and the rights and obligations stated there. HINTERLAND assumes no responsibility for ensuring that Hosts comply with them in full.

6.5. Nature Conservation and Responsible Conduct Outdoors

Guests are requested to protect nature when spending time and staying overnight outdoors and to take responsibility for complying with the German Federal Nature Conservation Act, the Federal Forest Act and the forest laws of the individual German states.

6.6. Safety of Extras

Hosts ensure that the Extras they offer are safe to use and functional and, where required, regularly maintained and inspected. This applies in particular to sauna facilities, boats and fire pits. Before use, Hosts instruct Guests on safe handling, provide legally required safety and rescue equipment, and draw attention to existing risks associated with use.

7. Liability

7.1. Responsibility for User Content and Published Information

HINTERLAND does not verify the correctness and accuracy of content created by Users of the Platform and therefore can neither guarantee the correctness and accuracy of the statements and information it contains nor be liable for them in any way. Users alone are responsible for all data and information they provide. In addition, all Users are generally responsible for their use of the Platform. HINTERLAND is under no general obligation to review information provided by Users or to delete content that does not appear unlawful. HINTERLAND assumes no liability for any infringement of third-party rights that may result from Users’ use of the Platform.

7.2. Protection of Published Data against Use by Others

HINTERLAND is not liable for the use of published data by other Users or third parties. Users alone are responsible for protecting their published data against use by others.

7.3. Liability for Technical Failures and Maintenance Work

HINTERLAND is not liable for failures or disruptions of internet and telecommunications infrastructure that are beyond our control and may disrupt the availability of the HINTERLAND Platform. HINTERLAND is also not liable for temporary restrictions that are necessary for technical reasons for the purposes of maintenance, renewal (“updates”) or technical improvements.

7.4. Legality of Offerings and Use by Guests

HINTERLAND is not liable for the legality of Hosts’ activities in connection with Pitches and Accommodation, nor for their use by Guests. All Users are therefore responsible for the legality of their planned and actual activities and independently arrange the legal and financial terms of their business relationship.

7.5. Liability for Listings, User Conduct and Force Majeure

HINTERLAND is not liable for (1) the legality of Listings published on the Platform, (2) the consequences of physical or virtual meetings between Users of the Platform, (3) any damage resulting from misconduct by Users or third parties, or (4) damage in cases of force majeure.

7.6. Responsibility for the Quality and Facilities of Offerings

Hosts alone are responsible for the quality and facilities of Pitches, Accommodation and the Extras offered. HINTERLAND is not liable for the quality and facilities of Pitches and Accommodation listed on the Platform.

7.7. Duties of Care and Damage during the Stay

Guests are responsible for leaving the Pitch or Accommodation (including all items located on the Pitch or in the Accommodation) in the condition in which they found it. Guests are responsible and liable for their own acts and omissions and for the acts and omissions of the persons who accompany them, whom they invite onto the Pitch or into the Accommodation, or to whom they otherwise grant access to the Pitch or Accommodation. This excludes the Host and persons whom the Host invites onto the Pitch or into the Accommodation. If a Host proves that a Guest has culpably damaged a Pitch or Accommodation or items located there, the Host may require the Guest to pay reasonable compensation.

7.8. Resolution of Claims between Guest and Host

Any claims arising from defects or other breaches of duty in relation to the Pitches and Accommodation offered (in particular claims under Sections 7.6 and 7.7 above) must be resolved between the Users. HINTERLAND is not involved in this contractual relationship and assumes no secondary liability.

7.9. Indemnification

The Host indemnifies HINTERLAND against third-party claims arising from a breach of the Host’s obligations and warranties under Sections 6.3 and 6.6.

8. Termination of the Agreement

8.1. Termination of a Booking by the Guest

Guests may terminate existing agreements with Hosts early by complying with the cancellation policies in Section 5.

8.2. Termination of the Agreement by the Host

Hosts may terminate this agreement with HINTERLAND only once all their obligations under existing agreements with Guests have been discharged through performance of the contractually agreed services.

8.3. Extraordinary Termination for Good Cause

Rights to terminate for good cause remain unaffected by the provisions above.

8.4. Suspension and Termination of User Accounts by HINTERLAND

HINTERLAND reserves the right, at its sole discretion, to deactivate, suspend or permanently delete User accounts in the event of any form of misconduct or misuse, thereby unilaterally suspending or terminating this agreement.

9. Final Provisions

9.1. Applicable Law

The law of the Federal Republic of Germany applies.

9.2. Entire Agreement

This agreement constitutes the entire agreement between Users and HINTERLAND. It supersedes all prior written or oral contractual agreements.

9.3. Changes to the Terms of Use

HINTERLAND reserves the right to amend, supplement or replace these Terms. Any change will be announced by providing the amended version of the terms and conditions and setting a reasonable period for response. The User will be informed that the changes are intended to be deemed accepted if the User does not respond. If a User rejects the new provisions, they may terminate the agreement at any time in accordance with Section 8.

9.4. Continued Validity of the Remaining Contractual Provisions

If any of these Terms are wholly or partly invalid or conflict with statutory provisions, this does not affect the validity of the remainder of the agreement.

9.5. Jurisdiction

Hamburg is the exclusive place of jurisdiction for all disputes arising out of or in connection with this agreement. This jurisdiction agreement applies only if the contracting parties are merchants, legal entities under public law or special funds under public law.

9.6. Participation in Consumer Dispute Resolution Proceedings

HINTERLAND does not participate in dispute resolution proceedings before a consumer arbitration body and is not required to do so.

Hamburg, 16 October 2026, Version 1.3